Yes, we have order minimums for our Custom Gift Design Service depending on the product. There are no order minimums to order from our Ready-to-Ship Collection. To receive information on order minimums for Custom Gift Design Service
visit Here.

For all e-commerce transactions, we gladly accept all major credit cards, Apple Pay, Google Pay, Shop Pay and PayPal. For Custom Gift Design transactions, we accept all major credit cards. For transactions exceeding €5,000, we accept wire transfer only. We do not store credit card information and therefore cannot take payment over the phone.

Absolutely, all of our gift boxes ship fully assembled.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ebbandflowgifts.com.

For orders in Spain we use Correos delivery.

If you placed an online order and did not immediately receive an email
confirmation, it's possible that the shipment notification email has landed in your spam filter or has been denied by your email server. However, if you shoot us an email
at info@ebbandflowgifts.com, we are more than happy to provide you with a copy of your order if you don't see it in your spam folder.

Since we are sending gift boxes directly to gift recipients the majority of the time, no, we do NOT include a receipt inside the shipping box to accompany the gift.

No, it does not. We intentionally do this so if you see a gift design you like but the title doesn't necessary make sense for your recipient, you can still select the gift box based on contents and aesthetic rather than what we've named it.

We will use your email to provide order confirmation, delivery tracking, and information relevant to Ebb & Flow. We respect your privacy, and we hate spam just as much as you do. Rest assured that your email address or personal information will not be provided to any third parties.